Refund Policy

At Specials Gift, we strive to provide the best online shopping experience for our customers. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind.

Returns and Exchanges:

30-Day Satisfaction Guarantee: We offer a 30-day window from the date of delivery for you to return or exchange your items. If you're not completely satisfied with your purchase, you can initiate a return or exchange within this timeframe.

Items Eligible for Return: Most items are eligible for return or exchange, provided they are in new and unused condition, with all original tags and packaging. Some exclusions may apply, such as [mask, clothes, shoes, and other wearable items].

Refund or Exchange Options: You can choose between a refund or exchange for the returned item, depending on your preference.

Return Shipping:
You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received a defective or incorrect item).

Refunds:
Once we receive your returned item and inspect it, we will process your refund or exchange. Refunds will be issued to the original payment method, and you can expect the funds to be credited within 7 business days.

NOTE: Please note that there will be a 20% restocking fee so we can recover the charges that we have incurred.

Important Notes:

For hygiene and safety reasons, certain items, like a mask, clothes, shoes, and other wearable items, cannot be returned.

If you received a damaged, defective, or incorrect item, please contact our customer support team within 7 days of receiving the item to initiate a return or exchange.

Keep the original packaging, as it will help protect the item during the return process.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at

support@specialsgift.com

We're here to help and ensure your shopping experience is as smooth as possible.