Explore our FAQ section – your one-stop destination for answers to frequently asked questions.
What is the status of my order?
To check the status of your order, click here. If you have a home.specialsgift.com account, you can log in and view order status and tracking on the Track My Order page. All orders placed Monday through Friday before 4 p.m. (GMT-6) will be shipped within 24 hours. All orders placed after cut-off time or from Saturday to Sunday will be shipped the next business day (Monday to Friday). Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take longer processing time due to higher order volume. Please allow an additional 1-2 days for order processing.
How I can cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to better assist you with your request, we recommend that you contact us at support@specialsgift.com.
How do I return or exchange an item?
We will gladly accept unused merchandise in salable condition for a full refund within 30 days of purchase. We do not accept returns from third party retailers at this time. For the full policy, including details on online returns, in-store returns and international orders, click here.
Can I make a change to my billing or shipping address before my package is shipped?

You can change your shipping address after placing an order by contacting customer service at support@specialsgift.com. You can usually only do this on the same day the order was placed because items are shipped as quickly as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and may be rejected after a security check.
How long my order takes to be delivered?
  • We shipped from our various warehouses located in states – California, New Jersey, Texas and countries like China. The shipping time will depend on your location. Our standard shipping time-frame period within the US usually is 7 to 15 business days followed by 2 to 4 business days for the sorting facility to fully processed the package. For orders outside the US is 10 to 20 business days followed by 2 to 4 business days for the sorting facility to fully processed your package. Overall, expect your package within 10 to 20 business days within the US and 20 to 30 business days for orders from international countries
  • However, it may take up to 6 weeks to arrive depending on your location and how long it takes to get through customs. Kindly note that the delivery time will vary during holidays or limited edition launches.
  • For specialty and promotional items, please allow up to 4 to 6 weeks delivery time as they may be MADE TO ORDER items.
  • We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.

How can I track my order?

  • We will send you the tracking number of your order by email once we fulfilled it. This email will also guide you on how to track your package. Please note that the tracking information may take 2-5 days to be updated in the courier system.

Where do you ship from?

  • It depends on the availability of the product you have purchased, and on your state or country where you wish to send your order. Some products are shipped from the United States and other countries like China and Hong Kong.

Where are your product are made?

  • Most of our products are manufactured in our factories located in Asia - specifically China and Hong Kong.

How much do you charge for shipping?

  • Shipping fee may vary depending to the desired shipping address and shipment option of the customer. Shipping fee starts at $5.95 USD
  • In some cases, international shipment will require import/customs taxes to be paid. These will be customer's responsibility under ALL CIRCUMSTANCES. Duvely will not be held responsible for customs taxes and a like.